Your information
Privacy & cookie policy
How KinCare Senior Support collects, uses and protects your personal information, in line with the Protection of Personal Information Act (POPIA).
Last updated: 13 October 2026
1. Who we are
KinCare Senior Support ("KinCare", "we", "us") provides in-home elder care in Ballito and the KZN North Coast. We are the responsible party for the personal information described in this policy.
- Information Officer: Sharon, Founder & Care Director
- Email: sharon@kincare.co.za
- Phone and WhatsApp: 082 453 1272
- Address: Ballito, KwaZulu-Natal, South Africa
2. What information we collect
Information you give us. When you fill in our contact form, call, email or WhatsApp us, we collect what you choose to share, such as your name, phone number, email address, the area you live in, and details about the care your loved one may need.
Health information. To understand what care would help, you may tell us about your loved one's health, mobility or memory. POPIA treats health information as special personal information. We only collect and use it with your consent, and only to respond to you, assess care needs and provide care.
Information collected automatically. When you visit our website, cookies and similar technologies collect information such as the pages you view, how you arrived at our site, your browser and device type, and an approximate location based on your IP address. See section 6.
3. How we use your information
- To reply to your enquiry and arrange a free care assessment
- To plan and provide care if you become a client
- To keep in touch about care you have asked us about
- To understand how our website is used and improve it
- To meet our legal obligations
We do not sell your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
4. Who we share it with
We share personal information only where needed, with:
- The carers and staff who will look after your loved one, limited to what they need to know
- Service providers who help us run our business, such as HubSpot (website, forms and contact records), Google (website analytics) and Meta (WhatsApp and Facebook messages you send us)
- Health professionals or authorities, where you ask us to, or where the law requires it, or in an emergency to protect someone's life or health
5. Information stored outside South Africa
Some of our service providers, including HubSpot and Google, store information on servers outside South Africa. We use providers that are bound by data-protection laws or agreements offering protection comparable to POPIA.
6. Cookies
Cookies are small text files stored on your device when you visit a website. When you first visit our site, a banner asks whether you accept analytics cookies. You can change your choice at any time using the cookie settings link at the bottom of this page, or by clearing cookies in your browser.
| Cookie | Provider | Purpose | Type |
|---|---|---|---|
| __hs_cookie_cat_pref, __hs_opt_out | HubSpot | Remembers your cookie choices | Necessary |
| __cf_bm and similar | HubSpot (Cloudflare) | Keeps the website secure and working | Necessary |
| __hstc, hubspotutk, __hssc, __hssrc | HubSpot | Counts visits and links form enquiries to website visits | Analytics (with consent) |
| _ga, _ga_* | Google Analytics | Shows us how visitors use the site, in aggregate | Analytics (with consent) |
Our website also loads fonts from Google Fonts, which may record your IP address to deliver the fonts. Links to WhatsApp, Facebook and Instagram take you to those services, which have their own privacy policies.
7. How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected, or as long as the law requires. Enquiries that do not lead to care are deleted when they are no longer needed. Care records are kept for as long as the law requires after care ends.
8. How we protect it
We take reasonable technical and organisational steps to keep your information safe, including limiting access to people who need it and using reputable, secure service providers. If we become aware of a security compromise affecting your information, we will notify you and the Information Regulator as POPIA requires.
9. Your rights
Under POPIA you have the right to:
- Ask whether we hold personal information about you, and request a copy
- Ask us to correct or delete your information
- Object to us using your information, including for marketing
- Withdraw your consent at any time, without affecting anything done before
- Complain to the Information Regulator
To use any of these rights, email sharon@kincare.co.za or call 082 453 1272. If you are not happy with how we have handled your information, you can contact the Information Regulator (South Africa).
10. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children through this website.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.